Updated: 11 August 2024
This Privacy Policy (“Privacy Policy”) sets out how Empower Trustees Berhad (“Company”) collects, uses and protects your Personal Data which you have provided to the Company in accordance to Personal Data Protection Act 2010 (“Act”). By engaging the Company to provide its services or by accessing the Company’s website, you hereby consent to the processing of your Personal Data by the Company in the provision of the services that you have requested from the Company (“Services”).
This Privacy Policy applies to your use of https://empowertrustees.com/ and/or mobile phone applications operated by the Company (collectively, “Site”) as well as the services available on or provided through this Site. The terms “we”, “us”, “our” and “Company” refer to Empower Trustees Bhd. and our Site (collectively, “Empower Trustee Bhd.”). The term “you” or “your” refers to each user of the Site.
Protecting your personal data is our top-tier priority. As such, the “Personal Data” that you provide or have provided to the Company shall have the meaning as ascribed to it under the Act which relates directly or indirectly to you, who are identified or identifiable from that information or from that and other information in our possession, including any sensitive personal data and expression of opinion about you. Under the Act, personal data pertains to individuals only and will not apply to companies or body corporate.
In respect of personal data of third parties such as your spouse/family members/beneficiaries/trustees/executors etc., you warrant that you have obtained their consent allowing us to process their personal data and you will extend a copy of this Privacy Policy to them.
This Privacy Policy explains how personal data is (including but not limited to ）collected, processed, used and disclosed by us, in relation to your access and use of our services which are provided through our Site. By accessing and/or using our Site and/or purchasing product from the Site and/or providing your personal information on the Site, you hereby acknowledge that you are fully understand and voluntarily agree and consent to us (including but not limited to) collecting, processing, using and disclosing your personal data in the manner set out below. If you do not agree and/or consent to this Privacy Policy or any part thereof, you should stop accessing and/or using the Site.
This Privacy Policy does not govern the collection, processing, use and disclosure of your personal data by any third party that we do not control or not employed or managed by us. If you visit any web link mentioned in our Site, it is your responsibility to review its privacy policy before providing the site with any information.
1. Nature of Personal Data Collected
We collect, process and use your personal data (including but not limited to) as follows:-
(i) Your Name (As per IC);
(ii) Your National Registration Identification Card (IC) number or passport number;
(iii) Your contact details including house phone number, mobile phone number, email address and mailing address;
(iv) Your family members’ details, including their names, IC numbers, their residential address and/or their mobile number;
(v) Your beneficiaries’ details, including names, IC numbers and/or their residential address;
(vi) Your elected guardians’ details, including names, IC numbers, their residential address and/or their mobile number;
(vii) Your witnesses’ details, including names, IC numbers, their residential address and/or their mobile number;
(viii) Your movable and immovable assets details;
(ix) Any other personal data derived from any legal documentation including Insurance Policies, Letter of Administration, Grant of Probate, Power of Attorney, Birth Certificate and Death Certificate, titles, vehicle registration cards, bank accounts documents, units trust, investment related documents and any governmental authorities.
2. Source of personal data
The information provided by the user of this Site shall be the main source of data. However, certain personal data can be obtained via publicly accessible sources including but not limited to public registries, web portal of government agencies, public search engines and websites.
3. How personal data is collected
We collect your personal data in the following circumstances:
(i) When you sign up to purchase our products and services from us or from our advisors;
(ii) When you register your interest with us or our advisors to purchase the products and services;
(iii) When you attend our public talk, seminars or training classes;
(iv) When you visit our websites;
(v) Pursuant to any transaction or inquiry or communication made with or to us or our advisors.
4. How personal data is used and disclosed
We use and process your personal data for the following purposes:
(i) To facilitate the drafting of Trust and other legacy planning instruments as purchased by you;
(ii) For billing and financial purposes, including payments for the Company services (and all transactions related thereto), accounting and tax;
(iii) To respond to your enquires;
(iv) For administrative purposes;
(v) For contact purposes;
(vi) To provide you with information and updates on our products and services;
(vii) To meet legal and statutory requirements;
(viii) To conduct research and statistical analysis;
(ix) To provide you with regular communications relating to services provided by the Company , its related companies and partners from time to time; and
(x) To serve for direct marketing purposes.
By engaging the Company, you hereby agree and consent to the Company using and processing your Personal Data provided to the Company, in the manner and for the purposes of the Services, preparing any document or instrument which may be required for the purposes set out in sub-paragraph (4) above and such other ancillary work in connection with sub-paragraph (4) above, provide such necessary information to any regulatory or governmental authorities as required by statutory, regulatory or governmental requirements, Company’s internal administrative purposes including historical and conflict checking purposes, Company to communicate with you; and Company to comply with its obligations under law or any regulations imposed by regulatory or governmental authorities.
Any Personal Data contained in the emails and “Contact Us” messages sent via the Company’s Website to the Company shall be used and processed in the manner set out in this Privacy Policy. The content of the messages shall be strictly monitored by the Company. If you do not wish for your Personal Data to be collected via cookies on the Website, please configure your internet browser to delete or deactivate cookies. The Company’s Website may contain links to other sites and pages. The Company shall not be responsible for any Personal Data or information that you may provide to other entity via the links.
It is voluntary for you and your consent to supply your Personal Data to the Company. However, if you do not wish to provide your Personal Data, the Company may not be able to provide you the services that you require and/or communicate effectively with you. Also, to send you materials such as newsletters, articles, write- ups and other updates, distribute information of events, conferences, talks and seminars which may be of interest to you.
5. Disclosure of personal data
You shall be fully aware that in order to do Trust Deed and other related documents (if any) drafting purpose, you shall allow us to disclose, use, process your personal data as follows:
(i) With service providers who work on our behalf, such as cloud storage providers, and other third party partners that provide features or functionalities we integrate into the Site, such as email communication providers;
(ii) With our advisors and service providers (including overseas providers) providing value-add services relating to the purposes for which the personal data is collected;
(iii) With our attorneys, accountants, auditors, tax consultant or other advisors when needed;
(iv) With regulatory authorities and enforcement agencies;
(v) Any court of law or any relevant party in connection with any claim or legal proceedings;
(vi) To protect our rights or the rights of others including detecting, preventing and responding to fraud or potentially illegal activities, misuse of the Site, intellectual property infringement or other violations of law, this Privacy Policy, our Terms of Service and other policies;
(vii) To the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of our assets (including in the event of a reorganization, dissolution or liquidation);
(viii) With third-parties for any purpose with your consent or otherwise at your direction;
(ix) With staffs, colleagues, team members, directors, shareholders of the Company; and
(x) With our related or subsidiary companies or business partners for regular communications relating to services provided by the Company or direct marketing purposes from time to time.
Your Personal Data provided to the Company or obtained by the Company shall be kept confidential by the Company. However, it may be necessary for the Company to engage third party companies, service providers or individuals to perform certain services on the Company’s behalf. In such event, you hereby agree and consent that the Company may disclose and transfer your Personal Data to the third parties, within or outside Malaysia, including without limitation, Banks and financial institutions, Insurance providers, Storage facility providers, External advisors and other professional advisors, such as auditors, Counter party(ies), Credit agencies, Courts, land office, stamp office, other government departments, and such other party as the Company deems necessary for the purposes mentioned in the Services.
The Company shall also disclose and transfer the information to any statutory bodies, regulatory bodies and/or governmental authorities where legally required to do so.
6. Rights of access and correction
You may access, request correction or update to your personal data, withdraw (in full or in part) your consent given or limit the use of your personal data by contacting us.
You may at any time hereafter request for access to, or request for rectification or correction of your Personal Data (subject to payment of fees, if applicable), or limit the processing of your Personal Data by the Company, as the case may be, however subject to the exceptions and restrictions as may be contained under the applicable law. Please note that the Company has the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law. In the event of any change in your personal data, you are obliged to promptly contact and notify the Company via the contact details set out in the Site.
7. Failure or refusal to provide personal data
You hereby acknowledge and confirm that your personal data provided to us are wholly voluntary in nature and you are fully understand with sound mind and not under any obligation or duress or coercion to do so. We shall not be liable for any consequences resulting from or in connection with your negligence, failure, or refusal to provide your personal data to us.
8. Protection of personal data
Your personal data will be kept and processed in a secured manner. We endeavour, as far as practicable, to secure your personal data from any unauthorized and/or unlawful processing of, and the accidental access or loss, destruction or damage to your personal data.
However, despite such reasonable efforts, we cannot guarantee the security of information transmitted through the Internet is impenetrable. You are solely responsible for keeping all passwords confidential and configuring the appropriate access control settings.
9. Amendment(s)/Modification(s)/ Changes to this Privacy Policy
The Company reserve the right to amend/modify/change this Privacy Policy at their sole discretion whenever it deems fit and necessary to do so in order to comply to the new amendment/enactment of the current or new laws/regulations by the relevant governmental authorities. Any material amendment/modification/changes to this Privacy Policy will be notified on the Site prior to the amendment/modification/changes to take effect. Your continued access to and/or use of this Site will signify your acceptance of those changes. It is your responsibility to review the Privacy Policy from time to time for the latest updates on our privacy practices.
10. Questions and contact information
If you have any question regarding this Privacy Policy, please email us at